Orben Service Center | OSC

24×7 End-User IT Support Services in a Multi-Device, Multi-OS Environment

Multi-Chanel Single Point of Contact for All Service Requests

Automated ITIL-Aligned Workflows to Ensure Efficient Ticket Resolution

Customizable Service Level Agreement & Reporting to Ensure Service Quality

Support Level Overview

Level 0 Support

24/7 Call logging, incident classification & dispatch / escalation Services

Level 1 Support

First-level support & resolution for basic desktop support requirements

Level 2-3 Support

Advanced desktop support & complex technology incident Resolution

Reliable and professional 24/7/365 end-user IT support, in desktop, mobile and virtual environments.

Our tailored Service Desk services allow you to meet your specific end-user needs from any location and on any device. Our enterprise-grade ITSM platform ensures rapid and efficient ticket resolution, freeing up your in-house IT resources to focus on mission critical  and higher value-add initiatives

Service Desk


Level 1 IT support services to meet end-user daily requirements.

Advanced remote technical support (L2/L3) for complex issues.

Single point of contact for all incidents and event types.

ITSM platform with certified ITIL-aligned processes.

Contractually defined service catalog and guaranteed SLA’s.

Service Delivery You Can Trust

Customizable Scope of Service

Business Hours, Off Hours or 24×7 Coverage Options

Standard, Extended Or Personalized Service Catalog

Optional On-Premise Escalation Support Specialists

Optional IT Asset & Configuration Management

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Desktop Applications

Cloud Applications

Operating systems

Tools

STANDARD
CATALOG

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Desktop Applications

Security

Cloud Applications

Operating systems

Tools

Business applications

Intelligent Endpoint Solutions For Complex IT Environments

Operation & Support

Remote Monitoring & Management

Patch & Update Management

Automated Backup & Restore

Endpoint Maintenance Services

Managed Cloud Applications

Endpoint Security

Antimalware Protection

Endpoint Detection & Response

IT Business Support

Vendor Management

Device-as-a-Service

We offer a comprehensive suite of solutions to meet your server, desktop and mobile device management needs. From operational support to cybersecurity , business continuity and business management, our solutions can be tailored to meet your specific needs while lowering your overall operating costs  and higher value-add initiatives

Endpoint Management


Endpoint remote monitoring service.

Remote technical support.

Password reset and administration.

Endpoint inventory management.

Backup and Recovery.

Patch administration.

Optional Add-on Services

Network Performance Monitoring

Managed Detection & Response (SOC-as-a-Service)

Application Support for End Users (Service Desk)

On-Site Engineering & Escalation Support

With its Deep Domain Expertise, Orben has been providing state-of-the art communications and solutions to its clients for more than 20 Years

Telephony & Voice Conferencing

Video Conferencing & Virtual Meetings

Contact Center Design

Chat & Instant Messaging

Application & File Sharing

Mobile & On-the-Go Communications

Key Partner Ecosystem

Bespoke ITSM & IT Governance Consulting, Delivered by a World-Class Team of Certified Domain Experts

ITSM
Maturity Assessment

ITIL
Compliance Evaluation

Business Continuity Management Planning

Our Areas of Expertise

ITSM Platform Implementation

Service Catalog
Consulting

CMDB Design
& Construction

Process Design
& Evaluation

CMMI Maturity
Benchmarking

Business Impact
Analysis

Orben is proud to be a Cherwell Certified Implementation Partner

IT Service Management

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IT Asset Management
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11 Certified Processes

  • Incident Management
  • Request Management
  • Problem Management
  • Knowledge Management
  • Change Management
  • Event Management
  • Release Management
  • Service Catalog Management
  • Service Level Management
  • Service Portfolio Management
  • Service Asset and Configuration Management